Welcome to the Pelulux FAQ page.

📦 Shipping & Delivery

How long does shipping take?

 -Spain (ES): 7–14 business days

 -International: 14–31 business days

Do you offer international shipping?
Yes, we ship worldwide. Delivery times vary depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.

Can I track my order?
Absolutely. As soon as your order ships, you’ll receive tracking information by email.
You can also track your order anytime on our Track Your Order page.

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🔁 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in resellable condition.

How do I start a return?
Email our support team at [support@pelulux.com] with your order number and reason for return. We’ll guide you through the process.

Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

When will I get my refund?
Once we receive and inspect the returned item, your refund will be processed within 3–5 business days.

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📩 Orders & Payments

I made a mistake in my order — can I change it?
If your order hasn’t shipped yet, contact us immediately. We can usually update shipping details or cancel the order before processing.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and other major payment providers.

Is my payment information secure?
Yes. Our checkout is encrypted and PCI-DSS compliant. Your information is safe with us.

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🐾 Products & Quality

Are your products safe for pets?
Yes. Every item we sell is tested for quality, comfort, and safety. We only offer products we’d use with our own pets.

What if my item arrives damaged?
Contact us immediately with photos of the damage. We’ll make it right — either with a replacement or refund.

❓ Still Need Help?

If your question wasn’t answered here, don’t worry — we’ve got your back.
Reach out to us directly at support@pelulux.com, and we’ll get back to you as soon as possible.