Our Story
Welcome to pelulux!
At Pelulux, it all started with one simple moment: watching our dog struggle to get comfortable on a cheap, low-quality bed we bought online.
We thought we were getting a good deal — the pictures looked great, the price seemed fair. But when it showed up, it was thin, rough, and poorly made. That night, as we watched our dog give up and curl up on the floor instead, something clicked: our pets deserve better — and so do we, as customers.
From that frustration, Pelulux was born.
We set out to build a store that treats customers the way we wanted to be treated — with respect, honesty, and real value. No inflated prices. No fake discounts. No low-effort products. Just a curated selection of high-quality essentials your pets will actually love — backed by customer service that actually responds.
We’re obsessed with the details — from product testing, to packaging, to delivery times. We hustle to ship fast, answer every message, and make sure your experience with us is one you’d recommend without hesitation.
At the heart of it all is one belief:
Caring for pets should feel good — not frustrating.
That means better products, better prices, and people on the other side who genuinely care.
Whether you're a first-time pet parent or a seasoned pro, we're here to make your life (and your pet's life) a little easier, more comfortable, and a whole lot happier.
Thanks for being here. We built Pelulux for people like you.